At Earth Drop, we respect your privacy and are committed to protecting your personal information.

When you place an order, submit a contact form, or request a sample box, we may collect information such as your name, email address, phone number, shipping address, and payment details.

Your information is used solely to:

Process and fulfill orders
Respond to inquiries
Provide customer support
Improve our products and services

Earth Drop does not sell, rent, or share your personal information with third parties except when necessary to process payments, fulfill shipments, or comply with legal obligations.

By using our website, you consent to the collection and use of information as described in this policy.

For any privacy-related questions, please contact us at:
info@earthdrop.ca

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Refund Policy

At Earth Drop, we take pride in the quality of our products.

Due to the nature of food and beverage products, we do not accept returns on opened items.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the product. We will review the issue and, where appropriate, offer a replacement or refund.

Shipping charges are non-refundable unless the error was caused by Earth Drop.

For assistance, please contact:
info@earthdrop.ca

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Terms & Conditions

By accessing and using the Earth Drop website, you agree to comply with these Terms & Conditions.

Earth Drop Botanical Distillates are intended for culinary and beverage applications only. Information provided on this website is for general informational purposes and should not be considered medical advice.

We reserve the right to update product information, pricing, availability, and website content without prior notice.

All content, images, logos, and branding on this website are the property of Earth Drop and may not be reproduced without written permission.

By placing an order, you confirm that the information provided is accurate and complete.

Shipping & Delivery Policy

Orders are typically processed within 1–3 business days. Delivery times may vary depending on destination, carrier schedules, customs procedures, weather conditions, and other factors beyond our control.

We currently ship within Canada and may be able to accommodate international orders. If you are located outside Canada, please contact us before placing your order to confirm shipping availability, delivery timelines, and applicable shipping costs.

Customers will receive shipping confirmation and tracking information once their order has been dispatched.

Please ensure that all shipping information is accurate at the time of purchase. Earth Drop is not responsible for delays or delivery issues resulting from incorrect shipping details.

For international shipping, wholesale orders, or custom requests, please contact us directly at info@earthdrop.ca.